Welcome to Germain Toyota of Columbus

Service was excellent as always. Curtis took care of the recall on my 2014 RAV4 very quickly. I always buy my cars here and have them serviced here.

Germain Toyota has always made sure my visits are pleasant as far as wait time and keeping me informed on what is being done and what needs to be done on my vehicle. Mahogany Nolen’s professionalism and knowledge ensures that I am in good hands and the customer will leave fulfilled! GREAT JOB!

I am extremely dissatisfied with my experience at this dealership and feel the need to warn others. First, the financial office was an absolute disaster. I spent two hours there being pressured to buy a useless warranty. Despite repeatedly asking for the cost, I wasn’t given an answer until after wasting my time for hours. When I finally received the price, it was unreasonably expensive and not worth it. It felt like they were deliberately wasting my time to upsell unnecessary products. Second, the salesman was completely unprofessional. He promised me a car detailing, which I have not received, and he assured me the recall on the car was taken care of. However, when I checked the Toyota app today, I discovered the recall is still open. Upon calling the service department, they informed me the recall is still pending from Toyota, meaning the salesman lied to me about it being completed. This is not only unprofessional but also a safety concern, which is unacceptable. Additionally, a portable speaker was missing from the car when I took delivery. The salesman acknowledged it and promised to order it for me, but I have yet to hear anything back from him. Clearly, no one at this dealership is following through on their commitments. I expect to be contacted by a manager immediately to resolve these issues. This dealership has shown a complete lack of professionalism, transparency, and customer service, and I strongly advise others to reconsider doing business here ⚠️⚠️ Update ⚠️⚠️ The dealership reached out to me, and the manager I spoke with was actually very nice and helpful. I’m updating my rating to 3 stars for now. They said they’ll take care of all my issues within a week, so I’ll keep you guys posted on how it goes.

Just got my tires rotated and Tara Farmer did a great job explaining my future Toyota Care options. She gave me her direct phone number so she can explain again when the time comes! Looking forward to working with her next time :)

I received great response from Michael Aronov. He made me feel so good in bringing my vehicle for service at anytime. Reliable and trustworthy with good communication. Thanks Mike.

My experience here was amazing. Jared Merriman took really good care of me and made it as smooth as possible. He was very informative about the vehicle I wanted and very patient.

Bought a used 2017 Kia Soul from Kevin Caldwell and absolutely love it! Kevin was super easy to work with and got me in and out without any issues. Thank You, Kevin!

There was a recall on my truck and Mo took care of everything. Great person to work with

Collin was extremely helpful, easy to work with, diagnosed the problem instantly, and was super flexible with scheduling. Getting the car repaired was a breeze, and if/when I need another repair, I'm gonna ask for Collin specifically.

Thank you for helping me today Mo

Came in with my Rav and worked with Mo

MAHOGANY TOOK CARE OF MY VAN TODAY

I purchased a 2023 Nissan Pathfinder Kevin was our sales rep he was very professional and knowledgeable about the vehicle and helped us a great deal. Financial rep Asher was very helpful with walking us through the paperwork and the extended warranty. I would definitely recommend Germain Toyota. Thanks

Collin Floyd...Amazing customer service

MO was very professional the service was good. I will come back as soon as possible. I love these people.