Customer Testimonials

Moamen Gouhr! He sold me a car I didn’t even know I wanted and I LOVE ITTTT !!! Exceptional customer service. Buy a car from this guy!!!

The staff was courteous and knowledgeable. They kept me informed of the status of my vehicle. Thank you Germain Toyota.

I’ve called numerous times. Can NEVER get a person to answer. Please have a finance person call me to schedule a meeting to cancel my gap because I paid my car off early. I live across town and would like to make one trip. I can guarantee you don’t want me hanging out the whole day there.

I had a very good experience with Germain Toyota, especially with Sunny Morales. He was very helpful and supportive throughout the entire process, from the time I ordered my vehicle until I finally got my new RAV4. We had to wait about three months for the car, but Sunny consistently kept me updated on its status and made sure I was informed every step of the way. His excellent communication, patience, and dedication made the waiting process much easier. Overall, it was a great experience, and I truly appreciate all of Sunny’s help. I highly recommend Germain Toyota and ... Read More

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Google - Nov 11, 2026

I had a very good experience with Germain Toyota, especially with Sunny Morales. He was very helpful and supportive throughout the entire process, from the time I ordered my vehicle until I finally got my new RAV4. We had to wait about three months for the car, but Sunny consistently kept me updated on its status and made sure I was informed every step of the way. His excellent communication, patience, and dedication made the waiting process much easier. Overall, it was a great experience, and I truly appreciate all of Sunny’s help. I highly recommend Germain Toyota and especially Sunny Morales if you're looking to purchase a vehicle. Thank you for making the experience a pleasant one!

Tara farmer good job

I would avoid this dealership

Horrible experience bought a car Friday and had concerns, sales team is yet to get back to me have called several times. Tried to talk with anyone I could get ahold of and nobody was helpful and my concerns were dismissed. They allowed me to take care of lot without even finishing my paperwork. I’m posting this review in hopes I can actually reach someone who will address my concerns.

Frank and Azher were bothvgreat. Wonderful experience

(Translated by Google) Very good work at Germain Toyota, excellent performance (Original) Muy buen trabajo hacen en germain Toyota excelente el desempeño

They had my parts and they worked!

When you come here you have to be patient since they last a little longer than in other dealerships I just say that they can improve more. But they give good attention despite everything

Great experience

Great detail and helped get me a great deal

Great guy very helpful

So I had to delete my previous review and give a more updated one. It went from a 5 to 1 reason being the facilities is not kept the way they used to be your service. People are rude now not experienced and polite as they used to be very disappointed in the way the facilities is ran now. I was hopeful that once Teresa became service manager. Things would definitely be improved on however, unfortunately it’s gotten terrible. I highly recommend anyone that has a Toyota start looking into Toyota west it’s definitely a further drive but it’s ... Read More

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Google - Nov 6, 2026

So I had to delete my previous review and give a more updated one. It went from a 5 to 1 reason being the facilities is not kept the way they used to be your service. People are rude now not experienced and polite as they used to be very disappointed in the way the facilities is ran now. I was hopeful that once Teresa became service manager. Things would definitely be improved on however, unfortunately it’s gotten terrible. I highly recommend anyone that has a Toyota start looking into Toyota west it’s definitely a further drive but it’s definitely well worth it. I repeat this is not the Toyota dealership you should be going to.

I just got a beautiful used SUV that had all the accessories I was looking for, and a price I could afford. The salesman Turhaan Claytor was wonderful to work with. He made sure I got exactly what I wanted in a vehicle, and listened to everything I said about what I could afford. AJ in financing made everything work out with a warranty that would take care of any problems. Wonderful experience all around.

I had a great experience getting my oil changed at Toyota. The employee Mrs. Tara Farmer was very professional and nice. She made sure everything was taken care of and kept me informed throughout the process. The service was quick, smooth, and hassle-free. I really appreciate the excellent customer service and would definitely recommend this Toyota dealership to anyone looking for quality service! If I could give her 10 stars I would.

Sulayman is such a humble and patient sales consultant, knowledgeable , personable in his dealings. Very honest and open. Got me my first 2026 Toyota Rav4. Thank you

My experience with the service department could’ve been better. Gary with parts department was helpful so I’m adding a ⭐️ because of him. Also, a direct phone number with service department would have been great. Please check your information in their system so there’s no confusion.

Franklin Robison was so great to find me the best deal with the car I wanted it. Super nice and patient so if you looking for your next car please look out for him.

We came in later in the day and Isaiah was our salesman. We enjoyed working with him to get the best deal possible. Highly recommend asking for Isaiah to help you out.

After having a pretty terrible experience at another dealership earlier that same day, I reached out to Germain Toyota in Reynoldsburg, and I genuinely couldn't have asked for a better experience! I first worked with DJ, who was incredibly patient, understanding, and genuinely compassionate. He made everything feel easy and understandable, and I never once felt pressured or rushed. I honestly wasn't even planning on buying a car that day. I was just hoping to explore my options after everything I'd already been through. But DJ took the time to understand what I was actually looking for ... Read More

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Google - Oct 30, 2026

After having a pretty terrible experience at another dealership earlier that same day, I reached out to Germain Toyota in Reynoldsburg, and I genuinely couldn't have asked for a better experience! I first worked with DJ, who was incredibly patient, understanding, and genuinely compassionate. He made everything feel easy and understandable, and I never once felt pressured or rushed. I honestly wasn't even planning on buying a car that day. I was just hoping to explore my options after everything I'd already been through. But DJ took the time to understand what I was actually looking for and presented options that were an even better fit for my needs than anything I'd found searching online myself. Then I worked with AJ, who handled the financial side of things, and he was equally wonderful! He was friendly, completely transparent, and made what can sometimes be an overwhelming process feel incredibly comfortable. As someone with AuDHD, I especially appreciated how clearly he explained everything, along with the additional notes, advice, and suggestions he provided. Those little things made a huge difference for me. What really stood out about both DJ and AJ was that I felt like a person, not just another sale. They listened, they cared, and they made sure I understood everything along the way. I walked in expecting to simply look at cars and ended up driving home in one that I'm genuinely happy with! I'm extremely satisfied with both my new car and the entire experience. DJ and AJ completely turned my day around, and I can't thank them enough. Five stars, without hesitation. Highly recommend!

Frank Robinson did very good jon

I feel confident in their ability to do the job correctly. The service is quick.

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Service on my 2016 Toyota Camry for tire rotation, oil change, general inspection on overall vehicle.

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Extremely disappointed with Toyota's service department! I arrived on time for my 4:00 PM appointment, yet it took 15 minutes just to check in, despite only one other customer and 5–6 employees being present. With only two cars ahead of me, I waited an hour before they even started working on my vehicle, followed by another 1 hour to complete a simple oil change. Almost TWO AND HALF HOURS for a basic oil change WITH AN APPOINTMENT! Absolutely ridiculous! What's the point of scheduling an appointment if customers still have to wait this long? Toyota seriously needs to improve its scheduling, efficiency, ... Read More

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Google - Oct 28, 2026

Extremely disappointed with Toyota's service department! I arrived on time for my 4:00 PM appointment, yet it took 15 minutes just to check in, despite only one other customer and 5–6 employees being present. With only two cars ahead of me, I waited an hour before they even started working on my vehicle, followed by another 1 hour to complete a simple oil change. Almost TWO AND HALF HOURS for a basic oil change WITH AN APPOINTMENT! Absolutely ridiculous! What's the point of scheduling an appointment if customers still have to wait this long? Toyota seriously needs to improve its scheduling, efficiency, and respect for customers' time.

Sulayman Nyang over exceeded my expectations he greeted me with a smile & offer me coffee or tea. He sold me my first car from germain Toyota 2 years ago & I’m back to buy again

Punctual, personable & professional. He did a great job. Thank You

Sulayman Nyang went above and beyond with my new purchase a 2026 Toyota Grand Highlander. Not only he got me a good deal he helped get my vehicle connected to the Toyota app. Please see him for all your car buying. Thank you for you great customer service skills

Isaiah Smith was Awesom .

Isiah was exceptional and helped me find the best option for the price range I was looking for. Answered all my questions and concerns. 10/10 recommend.

I bought a ford explorer st from them and ever since I got it, it’s had issues. When I went to go look at it, it had a check engine light on already and they said it was because of the air filter well it wasn’t it was for a downpipe to get fixed because it wasn’t cracked and they never inspected the car how they said and never sent it to a ford dealership to be looked at either and they told me everything was good on it and come to figure out it needed a ... Read More

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Google - Oct 23, 2026

I bought a ford explorer st from them and ever since I got it, it’s had issues. When I went to go look at it, it had a check engine light on already and they said it was because of the air filter well it wasn’t it was for a downpipe to get fixed because it wasn’t cracked and they never inspected the car how they said and never sent it to a ford dealership to be looked at either and they told me everything was good on it and come to figure out it needed a lot of work because after I got done buying it when I put some gas on the throttle it would misfire on cyl 6 and I called them and they said to drive it down to them and they would look at it and I told them it needed to a ford dealer and they didn’t listen so I took it down there and it just sat and they said they couldn’t do anything so I took it to a dealership up here and there was a long mess that needed done and didn’t pass emissions or anything and now a couple months later I haven’t even changed the oil yet it was at 53% and now I need a new engine I barely have drove it since it’s been in the shop 99% of the Time and now a new engine.. 10/10 don’t recommend buying from here I never post stuff but complete rip off don’t believe any 5 star because I did… UPDATE— TRYING TO CALL THEM FOR A SIMPLE WARRANTY CALL AND THEY CANT EVEN CALL BACK OR GIVE ME THE TIME OF DAY DONT BUY FROM THEM HORRIBLE DEALERSHIP

Moamen gouhr That’s a great work

Picked up a Camry XSE tonight with the help of Bisham! He helped me out and got me the car I needed!

Isaiah find self helped us out allot buying a company car… I will recommend him 100% !! Great service , astounding communication. I’ll be back to buy another .

Isaiah Smith was very nice. He answered all my questions.

Moamen does a wonderful job ✨

Isaiah was exceptional from the start. He tamed my OCD as an out-of-state buyer; knowledgeable, responsive, and a pleasure to work with. A Germain Toyota of Columbus All-Star.

Help me out a lot great guy ask for dj Evan’s if you go in

I purchased a 2021 Honda CR-V and absolutely love the car! My salesman, DJ, was wonderful throughout the entire process and made the experience a great one. My only concern was the financing. I was given an 8.7% APR, but was able to refinance at 4.74% later that same month, which makes me feel like the original rate was significantly higher than it needed to be. Other than the financing, I had a great experience and would recommend this dealership to anyone looking to buy a car. Just make sure to shop around for your financing options!

Helpful sales staff. They held a truck for several days while I was traveling there to pick it up. Sales paperwork went smoothly and I was on my way with my new truck fairly quickly.

Isaiah smith was excellent

Some of our experience with Germain Volkswagen and upper management: - purchased a 2021 VW Tiguan new (from the Columbus location), within 500 miles it had to be towed back to the dealership - Same error code and highway stall, with child in the car, a major safety concern - Repeated error code - Repeated service issues (Westerville location), bringing a vehicle in for a service and leaving without issues being addressed - Brought the vehicle in with a noise present and check engine light. Picked up the vehicle (after being there for a month) with a sticker marked "Green: Checked ... Read More

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Google - Oct 13, 2026

Some of our experience with Germain Volkswagen and upper management: - purchased a 2021 VW Tiguan new (from the Columbus location), within 500 miles it had to be towed back to the dealership - Same error code and highway stall, with child in the car, a major safety concern - Repeated error code - Repeated service issues (Westerville location), bringing a vehicle in for a service and leaving without issues being addressed - Brought the vehicle in with a noise present and check engine light. Picked up the vehicle (after being there for a month) with a sticker marked "Green: Checked and OK at this time" for brakes and tires. Returned the next day since the noise was still present at pick up and not addressed. Car was checked then quoted almost $1700 in brake and tire work after being marked checked and OK. - Escalated everything to upper management, was brought into Toyota Germain rather than meet at the Volkswagen location since we had a bad experience, to trade-in the vehicle. Not transparent with how we were being taken care of but assurances were made. - Selected a vehicle, then realized it may have not been the best fit. - Returned within the 72-hour window (Germain Toyota) to a non-helpful and awful experience. Rather than reviewing realistic vehicle options with us and working to find something within our budget, the conversation focused on the original pricing, the dealership's financial loss, and the time and money the situation had cost Germain. Overall, our experience has been marked by ongoing reliability, service, transparency, and customer service concerns that have significantly eroded our trust in Germain. We understand that our situation has been complicated, and we take responsibility for choosing a vehicle that ultimately wasn't right for us. However, that does not excuse the lack of clear communication or the way our most recent concerns were handled. Germain's website promotes a “no-stress” 72-hour exchange experience, yet our experience returning within that window was anything but that. This summary does not include everything we have experienced. The service, trust, and customer service issues have been ongoing. There is much more that we have not included here. We will share additional specifics with anyone who would like to hear more.

Very professional and worked well with us.

Isaiah was great and helped me a lot

For oil change 7 hours waiting if I add one more service it might take 7 days. I will come for service if hotel were provided.

the sales guys Malcolm grab the set of keys and so I could look at the tundra

Excellent service from tara

Moamen is a very good person and I appreciate all the help he rendered to me

DJ and Germain Toyota was absolutely amazing! Made the whole buying and selling process super easy. I will be sure to recommend them in the future 🙂

I worked with DJ Evans at the used car dealership. At no time did he pressure me, and he was very straightforward throughout the whole process. The transaction was painless, and DJ did what he could to make my experience pleasant. In addition, every time I was at the dealership, the manager, Shea, made sure to say hello and check in with me. I felt very comfortable at all times and would recommend Germain Toyota to anyone looking for a used car.

BUYER BEWARE — READ THIS BEFORE FINANCING A VEHICLE THROUGH GERMAINE TOYOTA. Our experience with Germaine Toyota has been one of the most stressful and financially damaging dealership experiences we have ever had. We purchased a vehicle in September. Within days, we discovered a serious transmission problem and returned the vehicle to the dealership. Germaine Toyota agreed to take it back for repairs and kept it for approximately a week. When we received the vehicle back, the transmission was still bad. The dealership acknowledged that the problem was still present. At that point, they offered to take their vehicle back and ... Read More

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Google - Oct 6, 2026

BUYER BEWARE — READ THIS BEFORE FINANCING A VEHICLE THROUGH GERMAINE TOYOTA. Our experience with Germaine Toyota has been one of the most stressful and financially damaging dealership experiences we have ever had. We purchased a vehicle in September. Within days, we discovered a serious transmission problem and returned the vehicle to the dealership. Germaine Toyota agreed to take it back for repairs and kept it for approximately a week. When we received the vehicle back, the transmission was still bad. The dealership acknowledged that the problem was still present. At that point, they offered to take their vehicle back and return our trade in. We were specifically told that the financing had not been pushed through and that returning the vehicle and our trade in would completely undo the transaction. We trusted what we were told. We shouldn’t have. More than a week later, we discovered that the financing had actually been processed. An auto loan had been placed in our names and reported to our credit for a vehicle we had already returned, making our total borrowed auto loans $100,000+. We had NO idea this loan existed. The day we discovered it, we made 50+ calls trying to get answers. Despite repeatedly contacting the dealership and even going there in person, we never spoke with the store manager. We were repeatedly told that the deal had not been pushed through. Then the finance manager finally responded to me by email and provided documentation showing that a check had been sent to the lender. So despite being told the transaction was being completely undone, the financing had been submitted and processed anyway. The dealership eventually paid off the loan, but approximately $400 in fees remained, and paying off the loan did NOT undo the damage that had already been done to our credit. We were actively in the process of buying a home. Now that purchase has been put on hold because of a loan that should never have been on our credit in the first place. We have been told it can take approximately 90 days for the loan to be removed from our credit, and we are potentially facing 3–6 months of dealing with the fallout from this situation. We’ve had to make fraud and identity theft related reports and spend countless hours trying to correct this. And through all of this, we could not get the store manager to speak with us. A bad transmission is one thing. Cars have mechanical problems. Being told a transaction is completely undone, returning the vehicle, and then discovering later that an auto loan was still submitted in your name is an entirely different matter. If you purchase a vehicle from this dealership and subsequently return it, DO NOT assume the financing has been canceled because someone at the dealership tells you it has. Get everything in writing. Call the lender yourself. Check your credit. Verify that the loan application has been withdrawn and that the account has not been funded. Do not make the mistake we made of trusting that the dealership had actually done what they told us they had done. We entered this dealership expecting to purchase a vehicle and leave with a normal transaction. Instead, we are now dealing with damaged credit, a delayed home purchase, fees, reports, hours of phone calls, and months of trying to clean up a situation that should never have happened. Please be very, very careful.

To whom it may concern I'm sharing this to inform the company what has happened to me and take corrective measures and of course informing customers like me. We purchased a vehicle from the dealer, one of the side mirror need to be fixed and told to bring back the vehicle once the order and get the part. As they told us they have got the part and scheduled us for 9/26/2026 7 am this morning, I was there by 6:50am before they were even open. At about 7:10 am I met the right person texted to us and handed over the ... Read More

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Google - Sep 26, 2026

To whom it may concern I'm sharing this to inform the company what has happened to me and take corrective measures and of course informing customers like me. We purchased a vehicle from the dealer, one of the side mirror need to be fixed and told to bring back the vehicle once the order and get the part. As they told us they have got the part and scheduled us for 9/26/2026 7 am this morning, I was there by 6:50am before they were even open. At about 7:10 am I met the right person texted to us and handed over the key and started waiting. By 10 am I asked she told me that they are working on it. Two more hours and again the same answer. By 12:45pm a mechanic came holding side mirror and told me that he has changed the mirror but the cover does not fit and requires another order, asked me if I want with out cover which I refused stating the damage rain can cause. Guess what I left the facility by 1:28pm with my old side mirror. I don't know when it can be fixed and how long I have to stay there again.

Have a new Toyota sienna 2024 model I called the dealership to get my seats changed because the leather on the seats started to pull apart and it doesn’t look good. I called dealership a bunch of times to get it fixed and or replace the seats with new ones but they haven’t been fixing anything for me yet and I have called them many times and Teresa the manager doesn’t answer my calls for a while too. I’m still trying to get my seats fixed but Im still waiting for someone to help me. I’ve ... Read More

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Google - Sep 22, 2026

Have a new Toyota sienna 2024 model I called the dealership to get my seats changed because the leather on the seats started to pull apart and it doesn’t look good. I called dealership a bunch of times to get it fixed and or replace the seats with new ones but they haven’t been fixing anything for me yet and I have called them many times and Teresa the manager doesn’t answer my calls for a while too. I’m still trying to get my seats fixed but Im still waiting for someone to help me. I’ve had a bad experience with this car overall with this dealership and Toyota sienna starting a problem on a 17,000 mile Call almost 2 months ago, but nobody answered anything. I have very bad experience for Toyota Siana. It’s No Good Car.i have still warranty, but nobody care

Germain did a great job and finishing my recall service. The service rep was great.

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Toyota Germain is honestly the WORST. If I could give them a -1 star, I would. My service appointment was today, 09/11/2026, at 2:45 PM. I arrived around 2:50 PM, and they didn’t even check me in until about 3:15 PM. I understand they can be busy, so I was patient. I told the woman I was there for maintenance and a recall. She told me my oil change wasn’t due until next year and that I would have to pay if I wanted one. Fine. She said they would at least do the tire rotation. I also specifically asked about the ... Read More

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Google - Sep 11, 2026

Toyota Germain is honestly the WORST. If I could give them a -1 star, I would. My service appointment was today, 09/11/2026, at 2:45 PM. I arrived around 2:50 PM, and they didn’t even check me in until about 3:15 PM. I understand they can be busy, so I was patient. I told the woman I was there for maintenance and a recall. She told me my oil change wasn’t due until next year and that I would have to pay if I wanted one. Fine. She said they would at least do the tire rotation. I also specifically asked about the recall, and she told me she would try to get it taken care of. So I sat there and waited. And waited. Almost THREE HOURS. At around 5:36 PM, I finally went to ask what was going on with my car. Then she tells me, “Unfortunately, we can’t do the recall because we have to order a part.” REALLY??? Why couldn’t you tell me that when I checked in at 3:15 PM??? If I had known the recall couldn’t be done, I would NEVER have wasted almost three hours sitting there. Then you tell me to come back Tuesday. You had me sitting there for hours just to tell me something you apparently already knew. This was extremely disrespectful of my time and completely unacceptable customer service. The communication was terrible, and I feel like my time was completely wasted. Toyota Germain, you need to do better. If I could give you **-1 star, I would.** Absolutely ridiculous experience.

Three trips to this location to buy simple OEM brake pads, rotors and shim kits from Germain. The parts department made me stand up at the counter for a total of 1.5 hours between all three visits this week. I called the Toyota Morse road location and they had all three OEM Toyota direct parts in stock and for 1/2 of the cost that Germain Toyota was invoicing me. (The MSRP/list price was double than what was listed on the Toyota auto parts online, even the manager didn’t believe me until I showed him.) I can understand if I brought ... Read More

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Google - Sep 9, 2026

Three trips to this location to buy simple OEM brake pads, rotors and shim kits from Germain. The parts department made me stand up at the counter for a total of 1.5 hours between all three visits this week. I called the Toyota Morse road location and they had all three OEM Toyota direct parts in stock and for 1/2 of the cost that Germain Toyota was invoicing me. (The MSRP/list price was double than what was listed on the Toyota auto parts online, even the manager didn’t believe me until I showed him.) I can understand if I brought my 4Runner in for service, but overcharging on OEM parts is not cool or the right way to do business. I recommend everyone to check how much the parts are on Toyota direct auto parts website to confirm you’re not getting charged double!

Not a good experience at all. I scheduled a time to get an oil change and was able to make the appt on a weekday at 4pm but when I got there they said it would be a 3 hour wait. I was confused because I made an appt but the front desk worker said that appointments don’t matter and that customers can come “first come first serve”. It made me wonder what the appointments are for if they don’t abide by them. I later came back that following morning at 8am but my oil change took 2hrs and ... Read More

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Google - Aug 28, 2026

Not a good experience at all. I scheduled a time to get an oil change and was able to make the appt on a weekday at 4pm but when I got there they said it would be a 3 hour wait. I was confused because I made an appt but the front desk worker said that appointments don’t matter and that customers can come “first come first serve”. It made me wonder what the appointments are for if they don’t abide by them. I later came back that following morning at 8am but my oil change took 2hrs and there were only 2 people in front of me. Then they asked me if I wanted to fix issues they found and I said no to everything, and thought my car would be ready shortly after. But no, it took another 25min for them to allow me to pay. And when I went out to ask if my car was done, the front desk worker was unbelievably rude and gave so much attitude just to inform me that it wasn’t ready but he couldn’t give me a timeline on completion. Additionally, years ago when I purchased the car I had some tire issues, when I took the car to another mechanic, they told me my car was sold to me with 3 different size tires. Also During the process of purchasing the car, I had gotten a prepurchase inspection, and was told that the car had a dead battery and faulty catalytic converter. Thankfully, I informed Germain and they replaced the battery and made repairs but had I not gotten the inspection, I would have had to replace these items myself when they knew these were issues with the car when it was listed. I will never come back to this location. It has been untrustworthy since I purchased the car even up to present day maintenance.

You telling people that you guys would call people back and never call back as ridiculous. The service department is horrible. My battery is dead on my 2024 Toyota Tacoma and it’s just under 16,000 miles and I need it replaced. How hard is it for you guys to pick up the phone and call customers back?

TLDR; they practice deceptive and illegal business practices, they are careless with your personal information (ie Social Security Number) and they charge you for services you do not want and never received. BUYER BEWARE!!!!!!! Details below 👇 I will be reporting them to the FTC and the Ohio Attorney General’s Office. Enough time has passed and Germain Toyota has made it clear they have no interest or intention of making things right so here is why you should avoid ever buying from them. First and foremost our salesman Bisham(or B) was great. He took the time showed us the ... Read More

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Google - Aug 19, 2026

TLDR; they practice deceptive and illegal business practices, they are careless with your personal information (ie Social Security Number) and they charge you for services you do not want and never received. BUYER BEWARE!!!!!!! Details below 👇 I will be reporting them to the FTC and the Ohio Attorney General’s Office. Enough time has passed and Germain Toyota has made it clear they have no interest or intention of making things right so here is why you should avoid ever buying from them. First and foremost our salesman Bisham(or B) was great. He took the time showed us the vehicles we were looking at and we were happy with the service he provided 5 ⭐️ for B. Our great experience ended when we got to the finance office. Bryan, the finance manager, had our deal loaded with multiple add ons, warranties, ect. I told him I will absolutely not be buying any add ons or warranties. HE PROCEEDED TO TELL ME THAT I HAD TO BUY THESE BECAUSE THAT IS HOW THE BANK APPROVED THE LOWER INTEREST RATE. I quickly told him what he is suggesting is called Tied Selling and is not only unethical, it is extremely illegal. He begrudgingly removed most of the add ons. The Ceramic coating was left on and admittedly I just missed it, even though I told the salesman, sales manager, and finance manager I did not want it and want the charge removed. Fast forward about a week later and Bryan emails me saying he needs a form signed for the finance company. They sent my paperwork with my SSN and DOB filled out to my personal email. Not through any kind of secured system or anything, just straight to an email address I gave them. This was extremely careless and even though it is my personal account I cannot guarantee that it is secure. I do not send any personal information through my personal email and the fact they would be so careless with my information makes me question their security practices and gives me major concerns about how safe my personal information is with them. When I pressed Bryan about this his only response was that their system is secure. No, no it’s not, because both sides have to be secure for it to be secure and they cannot guarantee that it is being sent to a secure email. At this point I was furious, also the Ceramic Coating had not been applied to our vehicle. I drove into the dealership which is quite a drive for me and spoke to the sales manager about the situation. He seemed understanding of my concerns and I told him after this I expect the charge for the Ceramic Coating to be removed as it has not been applied to my car and I do not want it and will not be having it installed. I did not receive the service I paid for! He said the GM Marcello would be contacting me. He called ONCE and I have returned his call, left messages and no response from him at all. So here we are, they have not done anything to try and make it right, never heard from anyone again even after sending an email and getting a response with a half assed “We will look into it”. So at this point my only course is to post a shitty review of them, contact their corporate office which will probably go no where, and finally report them to the Ohio Attorney General office and the FTC for illegal business practices related to Tied Selling. Do not do business with these people! Especially know your rights as a consumer because if they tried to Tied Sell me, they are probably doing it to everyone.

Service attendant needs a lot of improvement. A quick question took a long time and have to abandon my question.

3 plus hours for an oil change with an appointment, thats crazy. I was thinking of doing other recommended services, but It would take another 4/5 hours, so passed on it. This happened to me three times in a row. Your car is just sitting in a lot with no one paying attention to it. I guess it dont matter to them, but I am never coming back.

Service department needs more experience. Went in for an oil change, noticed it still had an alert to get an oil change. Went to get it cleared from dash, the lady said oh I don’t think they know how. They sent out a young man that looked like he was watching a YouTube to figure it out. Not the first issue I’ve had with this dealership. Won’t be back

Originally gave a 5-star rating but after having the car for less than two weeks we realized despite documented paperwork saying the car had been checked out and brake pads were "ok", we heard crunching/scraping and come to find out the brake pads were nonexistent. Purely metal on metal. The car was completely unsafe to drive. We haven't even gotten the title paperwork yet and already have to invest in the car. Extremely disappointing after what was seemingly a good experience.

Excellent service by Isiah. After that..... It has been frustrating that I cannot get assistance with my customer service issues. I I paid for Gap coverage and a tire warranty that apparently is not up to par because no one's willing to respond to any of my requests for coverage

I purchased a car here February 9th and its transmission went out after two months and has been between shops since April 9th. The car had engine oil leaks, bad control arm bushings that cost the wheel bearing, and the transmission failed. Clearly there were things missed in the inspection. The extended warranty company hasnt wanted to fully cover anything and cost me 2600 to have everything but the transmission done. They insisted on putting in a used transmission that nobody wanted to put in including this dealership. Took it to a transmission shop to find out its a rare transmission ... Read More

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Google - Jun 3, 2026

I purchased a car here February 9th and its transmission went out after two months and has been between shops since April 9th. The car had engine oil leaks, bad control arm bushings that cost the wheel bearing, and the transmission failed. Clearly there were things missed in the inspection. The extended warranty company hasnt wanted to fully cover anything and cost me 2600 to have everything but the transmission done. They insisted on putting in a used transmission that nobody wanted to put in including this dealership. Took it to a transmission shop to find out its a rare transmission and there arent any used ones close enough or that meet the warranty company's standards so they have to do a new one and now theyre talking about customer responsibility in paying the difference of what theyd cover for a new transmission which last time those numbers were ran was looking to be about 4000. The warranty company brushed me off when I called and the service manager at this dealership brushed me off and ignored me. Neither the dealership or warranty company want to pony up and help me fix the dud they sold me and Im being charged for repairs on a car im making payments on that I havent been able to drive! Its eaten up my summer, been a burden on my partner and I'm schedules and finances, and we're likely going to have to cancel our vacation. Im working on my BBB claim, if things dont improve im considering an attorney. The guy that sold me the car was a nice guy and did an excellent job, was very accommodating and efficient so shout out to Taylor I guess.

Worst experience ever with Mr Christopher D Curtis. Never this bad before. I came here 3 weeks ago for regular paid service and my AC was touched and it stopped working. I brought back my car on Tuesday 1st of September to have my AC checked. My car slept here for 2 nights. Sad part was I had to get uber here on Tuesday on Wednesday and my car wasn’t ready. Not a call or message from Germain. This is not good customer service! You can do better pls

I brought my Tacoma in for service today and was extremely disappointed with the lack of care. After getting home, I opened the hood and found the coolant reservoir was completely empty. Even worse, I checked underneath the truck and found the oil pan bolt was wet with oil, indicating a leak or a job not properly finished. These are basic safety and maintenance checks that a certified dealership should never miss. I am very concerned about the quality of work being done here and how a vehicle could be released in this condition.

Be wary if you get pre-approval before you go car shopping here. They will still run your credit report despite verification from a bank or credit union. I had 2 hits on my report on the same day, and even got a denial letter for a loan, even though I was not applying there and did not give my permission. I also had a problem with Brian Delcid, a business manager, who made a very rude comment that even my sales rep found inappropriate. I wrote a letter to the General Manager (Marcello) right after it happened, and I have still ... Read More

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Google - Apr 28, 2026

Be wary if you get pre-approval before you go car shopping here. They will still run your credit report despite verification from a bank or credit union. I had 2 hits on my report on the same day, and even got a denial letter for a loan, even though I was not applying there and did not give my permission. I also had a problem with Brian Delcid, a business manager, who made a very rude comment that even my sales rep found inappropriate. I wrote a letter to the General Manager (Marcello) right after it happened, and I have still not heard back about my credit pull, which was done without my permission, or about Brian's behavior. This was over a month ago. Now I'm forced to take action to protect my rights against unfair practices. This dealership has gone downhill! I can't help but think what Steve & Rick Germain would say if they were still more involved.

Be wary if you get pre-approval before you go car shopping here. They will still run your credit report despite verification from a bank or credit union. I had 2 hits on my report on the same day, and even got a denial letter for a loan, even though I was not applying there and did not give my permission. I also had a problem with Brian Delcid, a business manager, who made a very rude comment that even my sales rep found inappropriate. I wrote a letter to the General Manager (Marcello) right after it happened, and I have still ... Read More

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DealerRater - Apr 28, 2026

Be wary if you get pre-approval before you go car shopping here. They will still run your credit report despite verification from a bank or credit union. I had 2 hits on my report on the same day, and even got a denial letter for a loan, even though I was not applying there and did not give my permission. I also had a problem with Brian Delcid, a business manager, who made a very rude comment that even my sales rep found inappropriate. I wrote a letter to the General Manager (Marcello) right after it happened, and I have still not heard back about my credit pull, which was done without my permission, or about Brian's behavior. This was over a month ago. Now I'm forced to take action to protect my rights against unfair practices. This dealership has gone downhill! I can't help but think what Steve & Rick Germain would say if they were still more involved.

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Had a great experience working with Andy. He never made me feel pressured or oversold, and he helped me find a car that fit what I was looking for. Was straightforward and upfront in walking through the pros and cons which built a lot of trust. The whole process was very smooth and efficient, and I was able to drive off with the car much faster than expected. Would highly recommend working with him.

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Took my car here because my panoramic moonroof was stuck open. Turns out it’s a common thing to happen for Toyota Camry’s if not used in a very long time. I took it in and while their customer service was great, their services were not. I left my car for about 4-5 hours, and I was told it was going to be a $12,000 repair! I didn’t have the funds at the time and I asked them if there was a way for them to shut it permanently. I didn’t care if it would never open again, ... Read More

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Google - Apr 21, 2026

Took my car here because my panoramic moonroof was stuck open. Turns out it’s a common thing to happen for Toyota Camry’s if not used in a very long time. I took it in and while their customer service was great, their services were not. I left my car for about 4-5 hours, and I was told it was going to be a $12,000 repair! I didn’t have the funds at the time and I asked them if there was a way for them to shut it permanently. I didn’t care if it would never open again, I just wanted it shut. They told me it was not possible, and replacing it was the only solution. I asked what they did to my car and they said they unplugged the battery for an hour, and tried it again to shut it with the buttons and that it didn’t work (which I tried at home). They then plugged it into the computer and said there were no codes found in the moonroof. Come to find out, there aren’t any codes because moonroofs don’t have any, so they were technically searching for nothing. I took my car to a sunroof/moonroof mechanic and they shut my moonroof in 30min… for $85. Turns out they could shut it, Toyota just didn’t try. I don’t think it’s a liability issue because if it was, then any other place wouldn’t try it. In the end, I spent about $250 for labor, which was a waste because they didn’t really try to do anything. Won’t be returning here again. My thanks will only go to Auto Additions

We were there 1.5 hours early to buy sienna. We waited 2 hours to deal with sales person it was smooth and we didn’t mind waiting him because we were there to take a car. We finished with salesman and went for finance BRIAN he had an attitude from beginning. I was there to help by brother because he couldn’t speak English properly he didn’t like that and ask to get warranties and he starting blaming me. Buyer suggested me beforehand that he don’t want warranties and he told me again when he started talking about warranties and ... Read More

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Google - Apr 18, 2026

We were there 1.5 hours early to buy sienna. We waited 2 hours to deal with sales person it was smooth and we didn’t mind waiting him because we were there to take a car. We finished with salesman and went for finance BRIAN he had an attitude from beginning. I was there to help by brother because he couldn’t speak English properly he didn’t like that and ask to get warranties and he starting blaming me. Buyer suggested me beforehand that he don’t want warranties and he told me again when he started talking about warranties and I told him he don’t want warranties and he started freaking out. I didn’t go there to waste his time, we had in mind what we wanted and we were there to get the Sienna even tho interest rate was too high. Sorry we couldn’t get deal even I convinced buyer to get the car at same listed price. I am sure I will take this to corporate. I wasted my 4 hours on this. I suggest people never work with BRIAN finance guy… thank you for your attention

Germain Toyota on Scarborough Blvd. Is NOT a place to get your Vehicle serviced! I took my Sequoia in on a Monday didn't hear anything from them until "I" called them that Friday. The representative assured me it was a problem that they would have done Tuesday. I had to call them Tuesday evening at 3pm, just for the representative to say its another problem. So I ask how could the "MASTER MECHANIC" make a bark yard mechanic mistake,? with machines? I called cooperation they seemed concerned at first, said they have someone reach out ... Read More

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Google - Apr 15, 2026

Germain Toyota on Scarborough Blvd. Is NOT a place to get your Vehicle serviced! I took my Sequoia in on a Monday didn't hear anything from them until "I" called them that Friday. The representative assured me it was a problem that they would have done Tuesday. I had to call them Tuesday evening at 3pm, just for the representative to say its another problem. So I ask how could the "MASTER MECHANIC" make a bark yard mechanic mistake,? with machines? I called cooperation they seemed concerned at first, said they have someone reach out which they did... but it was the same representative from store. Also I went to store to speak with management, would couldn't be found the whole 30 minutes I was there before leaving to go to work. My Vehicle is STILL THERE! Unfortunately no one from Toyota has reached back out. Reading reviews afterwards I see there are many complaints like mines, some even worse. I called an attorney today to see how to proceed from here but Germain Toyota on Scarborough Blvd was a NIGHTMARE!!! Thats still going. At least with a backyard mechanic you know he's what he is. This place has "MASTER BACKYARD MECHANICS with tools & machines they dont use! (Id like to see the footage of them actually working on my car as well as time)

The service here is always extremely professional and accommodating, Working with Tara Farmer Represented Germain's Quality of professionalism With a human touch,

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Manager will promise you everything until you buy the car and when something goes wrong, he says "we don't build the car, we only sell them". He lies about calling other dealerships to try to help but when you get there the salesman showed me his phone that Germain Toyota never called and just wasted 3 hours of my day. Wish I could return the car I bought brand new 2 weeks ago.

OK, today is the day for me to tell all. I have been a committed Germaine Toyota customer and have brought my car in for every service on time with this dealership. I have never felt like the waiting room was a good place. I will start with that. It’s not inviting and you end up spending a lot more time in that waiting room than you never care to do! So what did they do? Spend a lot of money on new furniture that isn’t even usable. Where are the plugs for computers to be able to ... Read More

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Google - Mar 26, 2026

OK, today is the day for me to tell all. I have been a committed Germaine Toyota customer and have brought my car in for every service on time with this dealership. I have never felt like the waiting room was a good place. I will start with that. It’s not inviting and you end up spending a lot more time in that waiting room than you never care to do! So what did they do? Spend a lot of money on new furniture that isn’t even usable. Where are the plugs for computers to be able to plug into since you had to take off work to go in there and have to keep working. Where are the workstations so people can get things accomplished other than just sitting around waiting for two hours. The world has changed and the work environment has changed and how people get service during their workday has changed. There was even a guy trying to reconcile a relationship loudly on the phone and everybody had to hear it. Could it not be a little more friendly spaced and have a little cubicles for people? That is the first flaw. But I have to talk about the lack of care toward people that several employees have shown in my last two visits. The first visit was earlier this week. I had gotten a flat tire in New Albany and called on star to put on the donut. I drove all the way to Germaine Toyota knowing that I shouldn’t be driving more than 50 miles on that doughnut. I pulled in only to be told by an employee named Oliver that said they were too busy to see if they could plug it and put it back onto my car. We are talking a dedicated customer in an emergency situation. He said even if I waited, it would not get done. It was 2:00 pm. So when I started to leave being very upset, Oliver said you can sit in the waiting room. I said why would I do that when you just told me it wouldn’t get done? So I had to go to a greasy car place off Livingston Avenue only for them to tell me that they didn’t have any more tire plugs and to go to an even scarier place on Brice Road. You know the funny thing is? The man in the small filthy shop was more kind to me than anyone in Toyota. He charged me $15 to plug the tire, take the donut off and put the new one on and I gave him more because he was so wonderful. Toyota did nothing for me. Flash forward to today. I was scheduled to get an oil change. When I checked in I talked to a man named Chris Curtis. I told him that just recently I had gotten my car repaired from an accident of someone else’s fault. I had to get my tires rotated and aligned by Ricart and I asked him if he could, please put a note in my chart. He was so rude and didn’t even care about anything other than the fact that I didn’t get it done at Toyota. I couldn’t, I was going where the insurance told me I had to go. So I said, please, could you just put a written note in my file. He went on and on trying to scold me that he’s been there a long time and if it didn’t get done by Toyota, it basically didn’t get done. He said that’s what Car fax is for. He then forced me to pay for a tire rotation (which I just got) because he says the coupon I had; made me get a tire rotation with the oil change. That is not correct. The tire rotation coupon was separate, But he said I had to do that. So I went ahead and said OK and spent money on a tire rotation that I didn’t want at all. Fast forward to after my car was done, Chris called my name. I raised my hand and said I’ll be right there because I was talking to another employee. Chris did not wait for me at the cashier and just left. That just shows that he was not happy with me. I really don’t want to go here anymore. I’ve had so many negative customer service issues. But speaking of customer service, both Marie and LaQuita were so very kind and begged me to give them another chance. Don’t go here unless you want treated like crap. Basically it’s like you have to go to them so they don’t need to work on your satisfaction.

STOP! PLEASE DO NOT purchase a used vehical from this location! We have had our 2014 Honda Odyssey for only 9months before it started having electrical issues. We took it in to the shop and were told the alternator was damaged and the spool valve seemed to have a slow leak. The warranty lists alternator in our contract, but doesn't cover a spool valve so they declined the entire claim. Germain told us they had a 12mo guarantee on all their vehicals and I was sent to scheduling. Before I was able to tow our van, I recieved a call ... Read More

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Google - Mar 20, 2026

STOP! PLEASE DO NOT purchase a used vehical from this location! We have had our 2014 Honda Odyssey for only 9months before it started having electrical issues. We took it in to the shop and were told the alternator was damaged and the spool valve seemed to have a slow leak. The warranty lists alternator in our contract, but doesn't cover a spool valve so they declined the entire claim. Germain told us they had a 12mo guarantee on all their vehicals and I was sent to scheduling. Before I was able to tow our van, I recieved a call that they would not be responsible for fixing our vehical. They sold us a van with a faulty spool valve and then refused to help with the repairs. They claim all their vehicals are "inspected" but its all done in house so they can say anything they want and get away with it. I will never trust them again with our money. We paid $15k for our vehicle and now have another $2k in repairs

I am very disappointed with my experience at Germain Toyota. I brought my car in because my brake lights were not working. I paid about $2,000 for repairs, but when I got my car back, the original problem was NOT fixed. On top of that, new issues appeared that were not there before — now the engine light is on and only one signal light is working. I trusted them to fix my car properly, but instead I paid a lot of money and my car is in worse condition. This is unacceptable. I would not recommend this place to anyone. Please ... Read More

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Google - Mar 19, 2026

I am very disappointed with my experience at Germain Toyota. I brought my car in because my brake lights were not working. I paid about $2,000 for repairs, but when I got my car back, the original problem was NOT fixed. On top of that, new issues appeared that were not there before — now the engine light is on and only one signal light is working. I trusted them to fix my car properly, but instead I paid a lot of money and my car is in worse condition. This is unacceptable. I would not recommend this place to anyone. Please double-check the work and get clear explanations before paying.

I totally was treated with disrespect an i was looking to buy a new vehicle, after the way the service department is run i went to Toyota Direct and purchased a new 26 camry xle. Good luck if to go to this dealer. An you will notice no one from the dealer has anything to say unless it is a good review. Lol terrible service

Please don't give this company a chance or any of your business they turned my 70 thousand mile car into a hooptie . The transmission was going out and needed a new one . They have been fighting with me for eight months error codes and the front end sounds terrible like it's loose and going to fall off . They told me to take it to another mechanic and if they could tell them what's wrong they would.fix it . My car makes all kinds of noise now it never did before the transmission replacement. I'd wish I'd ... Read More

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Google - Mar 4, 2026

Please don't give this company a chance or any of your business they turned my 70 thousand mile car into a hooptie . The transmission was going out and needed a new one . They have been fighting with me for eight months error codes and the front end sounds terrible like it's loose and going to fall off . They told me to take it to another mechanic and if they could tell them what's wrong they would.fix it . My car makes all kinds of noise now it never did before the transmission replacement. I'd wish I'd read one of these reviews and never taking my car there in the first place . Please beware they are not qualified to be working on these cars even though they say Toyota on the sign please please don't trust them with your only car !

I had my daughters 2011 Toyota Corolla towed to Germain after I had called and made an appointment for 8:45 the next morning. It was having electrical issues. I was texted a link to follow the process. So far so good. At the end of the day the link goes dead and they don't answer to find out what is going on. The next day we had to call again and they apologized and said they would get on it that morning. They sent what they diagnosed as extra wires from aftermarket sound system from the previous owners causing a short. ... Read More

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Google - Feb 25, 2026

I had my daughters 2011 Toyota Corolla towed to Germain after I had called and made an appointment for 8:45 the next morning. It was having electrical issues. I was texted a link to follow the process. So far so good. At the end of the day the link goes dead and they don't answer to find out what is going on. The next day we had to call again and they apologized and said they would get on it that morning. They sent what they diagnosed as extra wires from aftermarket sound system from the previous owners causing a short. They gave an estimate of $645 to fix. I called and asked what they were going to do. They said they were going to remove the wires. I asked why they can't just disconnect the wires. They said they can but can't guarantee there won't be more issues. I said just disconnect them please. Removal of the wires was a waste of time and money. Not sure why they would think removing the wires after being disconnected from the battery was necessary. We picked the car up and drove it home. The next day it was doing the same thing. I called up Chris at Germain to ask if they had tested the alternator and had to leave a message. I tested the alternator myself and found out it was bad. I ordered a new one off amazon and installed it myself. I can't believe that with the symptoms the car was having they wouldn't test the alternator. I almost believe that they though they could get me for the wiring and when that didn't fix it they could get me again for the alternator. Also, still waiting on that call back from the message I left Chris asking if they tested the alternator. It takes about a minute to test with a multimeter. Not sure if they have more advanced way but I tested with a multimeter and found out in a minute it was bad. Either incompetence or trying to scam me, either way I won't be taking any of my vehicles to Germaine ever again. Thank goodness for youtube. Saved me from getting bent over again by Germain. Lesson learned.

I purchased a Toyota 4Runner from German Toyota of Columbus and the seller told me to just drive it around the parking lot instead of the main highway. Hmm that’s interesting. But I wasn’t smart enough at the time to tell the difference. So I purchased it and come to find out it had a bad torque converter. I didn’t find out until I got it on the highway. Hmm that’s interesting. Then after I took it to them multiple times and they claim ohh there’s nothing wrong like I was stupid. After the last ... Read More

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Google - Feb 15, 2026

I purchased a Toyota 4Runner from German Toyota of Columbus and the seller told me to just drive it around the parking lot instead of the main highway. Hmm that’s interesting. But I wasn’t smart enough at the time to tell the difference. So I purchased it and come to find out it had a bad torque converter. I didn’t find out until I got it on the highway. Hmm that’s interesting. Then after I took it to them multiple times and they claim ohh there’s nothing wrong like I was stupid. After the last time I took it to them they claimed it was a bad torque converter they said it was fixed. So I took it home and it did the same thing. So they never fixed it like they said. So after I kept taking it back they finally decided to buy it back. That’s not only it. The finance guy wouldn’t give me more than a 14% interest rate with great credit. So I went to the credit union and got a 6% interest rate. And my credit union loan officer couldn’t believe that’s the best they could give me. They will rip you off. So I WILL NEVER go to them AGAIN. The whole operation is a scam. Then they sent me a email and I clicked a button not knowing what it was and it automatically gave the salesman a 5 star rating. That’s how they trick you and they’re ratings are so high. They need investigated.

Never go to their service station. Had an appointment and still waited three hour for an oil change. Go to any other Toyota location. I’ve never waited that long at any other Toyota service station.

Sought clarification through emails and voicemails regarding sales tax credit from sales associate, business manager, and Finance Department for a period of 7 days. No response from anyone.

I erased my previous comment because I received a call from "director of finance".... I am still with no words!!!! It has been more than 2 months that I purchased a new vehicle I never received any pApers from my vehicle sale? Who do I have for the GAP insurance I was told to buy and extended warranty? How does this happen I am still in awe in how unprofessional. The person who called me a month ago said I would be sent all my documents via mail? I have nothing . Truth is I was scammed why are the ... Read More

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Google - Feb 8, 2026

I erased my previous comment because I received a call from "director of finance".... I am still with no words!!!! It has been more than 2 months that I purchased a new vehicle I never received any pApers from my vehicle sale? Who do I have for the GAP insurance I was told to buy and extended warranty? How does this happen I am still in awe in how unprofessional. The person who called me a month ago said I would be sent all my documents via mail? I have nothing . Truth is I was scammed why are the papers not being sent to me ??? Why are the papers from the sale and financing I signed which I need now! if any future claim is needed to be done??? I do not want no call i want my documents !!!! I am on month 2 on payments!

Couldn't service my vehicle computer malfunction... said see dealship... so I showed up... be ready next time. 🐅🐅

I had my rav 4 in Monday morning for my 10k maintenance. I asked for 2 additional things. Retouch paint sample qoute and tires to be topped off even thought is is part if the service. I was told they forgot to ask about the paint. On my way home the tire pressure sensor went off showing the tires were not topped off. My paperwork says they filled the tires but that was not done. Im worried what other maintenance is not completed.

The service is terrible.Have long wait times just to talk to somebody about your car. People at the desk just seem like they're working when they're not