I had a very good experience. Tanesha was great to work with and so was Tom Lombardo. Only reason I dropped a star was the KBB trade in amount was incorrect (low) and I actually had to show it to them on my phone and request the amount be corrected. The 4Runner I bought was just what I was looking for! Thanks to all who helped in this process.
5 stars, Brandon Hood and Billy Blanton went above and beyond to make sure my vehicle was fixed properly and I will now be purchasing my next vehicle with them!
Just Wow..made buying my car so easy! Even delivered to my house. Gary, Heather and Dan were great to work with. Amazing dealership not pushy at all, customized deal around customer.
I sent an email to this dealership expressing interest in an SUV that I located online, and the sales representative (Brian S.) reached out to me quickly and was very, very easy to work with! He accommodated my schedule by coming in on his day off to allow me to inspect and test drive the vehicle. He did not place any pressure on me to buy, although that is what I ended up doing. I would absolutely recommend his services and this dealership in general.
My husband said you guys were the best dealership he'd ever dealt with in over 40 years of purchasing vehicles. Thanks for all the help I absolutely love my new outback limited 😀
I took my car for service this morning at Germain Toyota of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It was very clear she is committed to providing great customer service.
We are very satisfied with entire process of buying 2020 Toyota RAV4, Rod Smith was very professional and friendly, able to accommodate our needs and budget, went extra mile to finalize the deal. Highly recommending this dealer for all your Toyota needs.
100% Trustworthy. I was considering purchasing a vehicle unseen and having it shipped from OH to CT. Although the sale did not happen due to my decision, Aimee Boone's exceptional customer service and attention to detail made me feel 100% confident in the discussion. I would recommend speaking with her because she is honest and focused on the overall customer experience especially for long distance transactions.
Mahogany & Marie, who I refer to as M&M, of the rental department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional.
Superior service, customer care, quality after the sale. We purchased our car for our daughter and she was satisfied. Once we drove the car we noticed issues and they repaired each one and delivered back a great product.
I was broken hearted at the thought trading my Jeep in but when Omar found me the perfect 4Runner, there as no going back. The level of customer service and care I was given yesterday was unmeasurable. Because of this, I can now say, I will be loyal not only to Toyota, but Germain Toyota of Columbus.
I recieved great customer service at the service desk from Mahogany. She is friendly personable and knows her job well. Been in the service business myself for many years and can tell you she is an asset to your dealership! Don't let her get away.
Both of the people who helped me were awesome! They were kind and went above and beyond to help me out. They were personable and super nice. If you need help with anything, get help from Mahogany and Jared!!
I was given great service and for a wonderful act of kindness in the service and administration dept. I give them a rating of 150%.
I have bought 3 vehicles at Germain on Scarborough Blvd. I will always buy my cars from them. My sales person was Amanda L. She was the best and made me feel stress free!!
Just had my car serviced Guys were great Lady’s behind counter were Amazing took very good care of me very kind treated me like family Five star every day I’ve been in there
My wife and I had a great experience dealing with this dealership! I will definitely be back when it is my turn to upgrade my car!
I took my Highlander in to be checked because the Tire Pressure Monitoring System Warning Light came on. Went to a gas station to put air in and discovered that the right back tire valve was missing a cap. The TPMS light went off, then I called GT and went to pick up the cap. Everything seemed fine then the next noticed that the light was back on. Put more air in all tires, but the light didn't go off. Called GT for an appointment and took it in. Was told that a hole was discovered. The tech said ...
When you walk in the door everyone welcome you they are nice have patients work with you I will always purchase my cars Germain thank you all for my wonderful safe truck
The service advisor greeted me promptly, I asked for an oil change and a quote on new tires. She came back and let me know the brake fluid needed changed and the throttle body needed cleaned. ( I kind of knew tge throttle body needed cleaned it was running slightly rough at idle. I agreeded to the throttle body cleaning and the brake fluid would have to wait. She got me an estimate on the tires. They were more than I could afford and chose to get the tires elsewhere. Not once did she try to pressure me into getting service ...
I bought my first new car at Germain Toyota in 2014. I always get my oil change & service here. Great and fast service very friendly large waiting area
My experience was a return because I was getting a great price both times. Some of my reason was because of a friendship with the owner of the company from years ago in the 1980s.
i had a wonderful experience when i was there my salesmen was very friendly and polite and knew that he was doing. my Rav4 is one of the best cars i have ever owned so i will be going back the Germain for my next purchase thank you and have a good
Teresa Wilson was very pleasant to work with. My Toyota Tacoma was getting its 12 months check up. It was done very quickly and so far seems great.
Kaleb was an absolute pleasure to work with! He helped me get out of the car I had into another that just fit my personal needs so much better. He is forthright and forthcoming which is important when making a purchase as big as a vehicle. Taking that approach allowed me to feel confident I wasn’t being taken advantage of and that our deal was beneficial for the dealership as well. I found Kaleb to be a genuine individual that sincerely wants to bring about the best outcome for those he works with. If all the stereotypes about car ...
Kaleb did a fantastic job at helping me buy a car. He was personable and made the process very easy!! Even after the car buying purchase, I have been able to reach out to ask questions. I will be recommending friends and family to see Kaleb for any future car needs! 🙂
Very helpful throughout the whole buying process. Not in a rush took time to explain everything as we were doing paper work. Will definitely be back!
I bought new rav4 and i very happy with the level of service i received from Ashiqur Rahman. The sales person is very knowledgeable that convinced me to make decision. I surely refer my friends and relatives to Asiq/ Germain.
They told me I needed a part replaced. The thing is, I just replaced this same part, at this same dealership. A part that should last 60,000-100,000 miles.
Fast and easy service. Dropped my car off and it was ready a few hours later. Service was friendly and informative. No complaints and highly recommend.
Teresa Wilson, service advisor was pleasant and explained that the car checked out per Toyota diagnosis test. Vehicle was brought in for the gas tank unable to get more than 11 gal. Of fuel in at one time and only showing a total range of 290 miles on a quote full tank of gas. The dealership did their part and when maintance is required will bring it back. The issue with the gas tank is with the mfr not the dealer. Called Toyota directly and informed them of my concerns.
Simply the best in Columbus! Fair pricing and very attentive service. Will definitely be back when we have our next car needs. Very professional group!
I went in on December 19th for scheduled tire service. Things didn’t go well, but upon returning a few days later the issue was resolved. Manager Mahogany reached out and addressed my concerns and has followed up a couple of times since. Her customer service is outstanding and I look forward to working with her on my service needs in the future.
Chris Curtis has always provided excellent service and clear communication about our cars’ needed repairs and costs. Nina did an excellent job coordinating parts and service for our Chevy truck. Germain remains our first choice.
Great Service. Explains, in detail, what happened and what needs to be done to your Car. Very personal with you, makes you more at ease.
Rod. Josleyn and Greg were all fair, responsive and easy to work with; asking a fair price and offering an even better offer on my trades.
I like your service. I like the way you treat customers. Your patient. The time you take to explain everything to the customers is very important. Thanks again.
Quintin really helped me make a decision about leasing and im very glad I did. Great sales person. I will recommend him to others. Very honest person.
Since I recently moved Germain Toyota is much closer to me than the dealership I usually go to. I was very impressed that I was able to schedule an appointment within hours instead of waiting days or weeks. The techs didn’t move my seat which is awesome! I was greeted by Brandon and you could see the smile in his eyes (wearing mask). Teresa was friendly and efficient!!! I was in and out within 40 minutes. Awesome place!!
Ashiq was wonderful to work with. He was personable and worked diligently to help me find the Camry I wanted. I appreciate his time and will definitely recognize him to friends and family.
Overall smooth process and friendly staff. The Price was fair, not a great deal. The time from decision to out the door was realitvilly fast.
I was referred by a friend to call Germain and ask for Mo. I have been overdue for an oil change/service and she was able to get me in the same day. When I arrived I was greeted by Billy he told me my service would take about an hour. The service department was pretty busy but he kept up with me on what was going on with my car. I was in and out in about a hour and 30 minutes. Thanks Mo and Billy for taking good care of my car it’s running like new again. I ...
The body shop did a wonderful job on my 4 runner. Leslie was the best. Took time to explain everything. Kept me updated on the progress of the work being done.
Linda was excellent salesperson. She showed me features in the Highlander and help set up after I bought it. I worked with Heather in finance. She took her time and explained everything. They made it easy, best customer service ever!
Great customer service and professional fixing. Thank you. I have a recall and it was done perfectly. I will definitely come back for service probably soon
I love going to this dealership because they are polite and courteous. They also keep their promises and my auto is taken care timely and if it warrants researching the problem they will do so . Thanks Germaine, your service is appreciated ❤️
Tanesha was extremely knowledgeable and helpful without being pushy. She made my used car purchase quick, organized, easy and enjoyable. I’m very happy to have worked with her on my deal. If I’m ever and back in the market for a high quality low mileage used vehicle again, she will be the first person I call. Thank you Tanesha!
When I made my appointment, I expressed concern about safety during COVID. I was assured protocols were in place to wear masks, etc. However while I was waiting there was a lady sitting at the new car sales desk with her mask hanging off of her ear. I looked at her because I thought she may have been a customer, but she was not. I kept looking at her and she finally put the mask on, but when I stopped looking she let it hang again. She appeared to be a salesperson. As a retired registered nurse I take mask ...
Tanesha was extremely helpful and informative from beginning to end! And thank you to Germain Toyota of Columbus for everything and making the deal happen!
Amanda is the best if you ever think of letting her go you be making a big mistake !!! I don’t know why but I knew I would end up buying from her. She is very patient not pushy very helpful and ready to go out out her way to answer all my needs questions or concerns..I would highly recommend her to friends and family and I am completely satisfied with her work. Finance team needs to learn from Amanda.
I love Germain I have purchased 3 vehicles from them. I feel their service department is awesome regardless if you are there for an oil change or touch up paint they are very friendly!
Jared was amazing to work with!!! Listened to what I wanted and stuck to my wishes! I would gladly recommend him to anyone and will use again!
Very happy and glad of your hospitality and is nice doing business with you. I encouragee you all keep your good work up. Thanks, Felix.
I love the way my car looks. Great job. Courteous and professional associates. I will let my family and friends know about the great service I got.
did good job of keeping me inform and reviewing all repairs i requested . took time to look up info on other vehicle i ask about also informed of possible future needs on services greatly appreicated
Great until the finance department screwed things up and didn’t have us sign the correct paperwork. I had to pay an additional payment on the vehicle traded to avoid late fees because of this. Nothing like paying $500 for a car you no longer own. We were also given inaccurate information about the Toyota credit card and he didn’t wear his mask while we were in his office. I also had a credit check done even though the car was not put in my name that I was unaware of. We are very satisfied with the car and our ...
Everything was perfect. I didn't have to wait long for my oil change. The bonus was the cat wash. Definitely would recomeend this service dept
I have purchased a new vehicle with Germain every year for the last 5 years. This year was my absolute worst experience and it has me doubting whether or not I will return. The sales process (Amanda) was extremely smooth as always. She goes out of her way to make things happen. The Finance department and Sales Manager are where the trouble resides. The deal on my vehicle was done weeks before I took delivery. Payment and options were worked out and having top tier credit guaranteed me the best rate. However, when delivery day came, this is when they decided ...
Always great service here. And a great selection of rental cars while waiting on the service to be done. The packets of information they give after service is complete is very helpful in knowing of any issues on the vehicle.
Work was done prior to estimated time which was a nice surprise. Staff was friendly. Loved my car was clean and vacuumed at time of pick up.
Second time purchasing a vehicle from Amanda at Germain. She is great to work with. Awesome communication and really on top of her game. Couldn't recommend her and the rest of the team at Germain highly enough. Will definitely be back for my next Toyota!
The salesman was very helpful and knowledgeable about the truck I purchased. When I arrived at the dealership they had the truck prepared and waiting for me to test drive. Everyone one in the dealership was helpful and courteous. The salesman (Gary) was very understanding and treated me was respect because of being a Veteran. On a scale from 1-10 10 being the best I would give this dealership a 10+
Service is very good. perfect timing. Area is clean. Thank you to Brandon Dawson, he take care my car and advise me when I bring next service.
I had a good experience with this dealership. Omar Jackson really worked with us on giving us a great deal on our new Toyota Camry. They gave me Two years of free maintenance, which is fantastic.
Great customer service. Everyone was very friendly, informative and made the purchase of my “new to me” Corolla very easy and enjoyable. Thanks to Joe Kelly and Ryan Laymon.
Thanks for the pickup and delivery benefit. Had a recall on my Highlander to be done as well as a scheduled oil change. The recall notice I received in the mail said the recall replacement could take up to four hours to repair. Being a senior, I wasn't looking forward to sitting at the dealership for that amount of time due to the virus. My car was picked up at 10am and delivered back at 1:15pm. That was great timing.
3rd 4 runner we’ve purchased from Germain great dealership great experience see ya in 10 years! That’s all I have to say about that!
I was provided excellent Service from the new car and used car teams. I purchased a used vehicle for my daughter and leased a new SR5 for myself.
I just got the new 2021 RAV4 XSE Hybrid and I love it. Ashiq was able to help me find the best fit for me. Great, quick and efficient service.
Brandon Hood was very professional. He understands customers' feelings and tries his best to help them and make them leave with a pleasant experience. Can be a role model for his customer service team. Thank you Brandon.
Nice dealership. Staff friendly. Would have been nice to have been given free car washes or oil changes with purchase. Got a very fair deal!
I took my 2020 Honda Civic in for a oil change and I must say I had the best experience ever. Thank you so much Mahogany and Brandon for taking good care of my car.
Thanks and blessing to all on you. My truck was serviced in one hours time. I truly appreciate not having to wait a long time in this COVID-19 environment.
Germain cares about Covid 19 protocols, making sure patrons and staff keep their distance. Everyone was wearing a mask. Staff was friendly and helpful-they even fixed the hot chocolate machine!
Good service and time it took to service vehicle. Clean and comfortable surroundings. Everyone is very personable. They will check on a gift card that I had an email for.
Best sales experience I’ve ever had buying a car. Quinton is the go to man for sales. Never going any where else ever again.
This was my first visit to the service department, but it felt as if I’d been going there for years. As soon as I exited my Highlander, I greeted immediately with a kind smile, and the service writer waited on me instantly. She took care of me, and when I explained why I was there, she escorted me to the lobby area.
Purchased a Rad Taco! Righteous, Greg and Heather provided outstanding service from start to finish. Highly recommend visiting this dealership for all your vehicle needs. They took care everything in a professional and timely manner making the buying process very pleasant.
Very friendly and helpful! Worked hard to find me a vehicle that fit all my needs. They gave me all the information I needed and answered all my questions.
My first service appt went great! Like how smooth everything went from pulling into the garage to checking out. Great price also and time to complete was shorter than estimated!
When I was there for oil change I got some confuse, but Brandon Hood resolved my problem with friendly. He is very kind and professional person.
You doing great job keep doing this so all costumes are happy .you are doing great service this Pandemic situation keep on doing same way thanks
Jared sold me a 2013 Ford escape, he was pressure free and was very informative. Definitely will be back!! *double thumps up* thank you Germain
Thanks for the service I want to wish everyone a very happy Merry Christmas and a happy New Year. I hope to see everyone in the new year
Good customer service and help full advice plus great device that can mention My car problem and very quick and excellent service Thank you!!! Taye
Just had my 2011 Avalon serviced and Germain Service is always top notch. Purchased my first Toyota in 1998 and have always had my cars serviced where I purchased them, at Germain. The service desk staff are always courteous and they explain in detail every thing my car needs.
Jo is always going above and beyond to make sure she helps me with everything I need. If she doesn't know the answer, she makes sure she gets the answer immediately.
Really happy with the salesman Ash and finance man Tom Lombardo. Every employee even those that weren’t involved in my deal went out of their way to make me feel welcome and important. I will recommend your dealership to friends and family.
All my issues were resolved timely. My previous review was not to embarrass anyone, I just wanted to bring it to someone’s attention how I was treated.
I was the last customer of the day and I felt like I was the first .everyone was so kind and helpful . The facility was very clean
Had a great experience buying a used car. Looking for a used hybrid and they had a good one at a great price. Hard to find so glad I bought this one. Good job Germain!
I was drawn to Germain due to competitive pricing. Amanda is extremely knowledgeable sales woman! She and Morgan we're able to get me the Highlander I was looking for at a great price! Both ladies were a pleasure to work with!
Quinton Stewart was great to work with. He came in on his off day to get my purchase prepped when a snowstorm made me move things up a day. A real professional attitude. I saved $300 over the guys down the road on exact same vehicle
Worked with Joe Kelly and he made it painless. Found what we wanted and drove it home the same day. Joe even stayed over closing time to make sure we were taken care of. I highly recommend Joe and the Germain dealership to everyone
I would definitely recommend Germain Toyota to my family and friends. My salesman Geoff was wonderful to work with and Tony the sales manager made sure that I was happy with my new purchase and he truly cares about the customers. Demetrius went above and beyond as well as Morgan! When you walk through the door you are greeted by very friendly and welcoming receptionists! My experience with one in particular, Nequeeta was more than I could have asked for. Germain is lucky to have such a dedicated employee!! Thank you to all that worked with me to get my ...
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