Customer Testimonials
Very helpful. Ordered a part. Should be in tomorrow.
Usure if they do it right??? Planed to get service from firestone and test it out.
I decided to act like an adult and get some touch up paint for my 2003 Toyota Corolla. Bonus that I had a $9.99 coupon for it from the dealer's site. The coupon expired at the end of September and I was told it would be honored if I brought it back. They didn't have the paint in stock so said they would order it for me and call me when it was in. Because the car was purchased there in 2006 they were able to look up the exact color for me. About a week or so later I received a phone call letting me know it was ready for me to pick up. I came by after work and was greeted at the door by an associate. The cashier called someone who brought my paint for me. It looks like a big glue stick with a thin applicator at one end. I had a new coupon (expires 10/31/18) and gave it with my payment. GIVE THE COUPON FIRST! Otherwise, the invoice needs voided and a new invoice created. It will save everyone time. *smile* Before I left I was given some advice on how to apply the paint since I hadn't used it before. Overall a good experience.
Kaleb was very professional Very knowledgeable A very nice young man and I would definitely do business with him again he went to above and beyond By delivering that the car to my house when I didn’t have anyone to drive it off the lot which is probably something a lot of other dealerships wouldn’t have done..
This dealer was superb. We were on vacation and our auxillary ports blew a fuse, twice. They took care of us right away and dis not charge us. If i lived in Columbus i would definitly use them. Great guys. Thanks.
My husband passed away in June, so this is the first time I have shopped for a car by myself. I visited Toyota West and Toyota Delaware ( leased 4 Rav4 over the past 12 years from Delaware). The worst treatment was car sales at Toyota West. Looked at the Prius and they originally quoted approx $350. They called me back and said they had made a mistake and the lease on the Prius would be $425. I told the salesman that when he got to $350 to call me back. The next day he said... I could lease the Prius at $350 if I put $8,000 down. OK, now I am mad. I then called Toyota Delaware and was informed that I was "liable" for the remaining lease since I was a co-signer. Asked to speak to Dave Howard since he had leased us cars in the past. He was on vacation but called me when he returned. Dave said he just got back but would look into it and call me. Never heard back from Dave but the sales person continued to call. Made me wonder if It was because I was a widow that they didn't treat me better. Finally I contacted Germain to get my Rav4 winterized, I also spoke with Amanda Lobach. Service didn't know I was also meeting with sales but they made me feel special and took care of my car. Service mentioned that we only put 11k miles in 3 years. That was when I realized that the Prius was not necessary for my driving habits. I walked out of service a happy old lady. Amanda took such good care of me and we decided the Corolla was a better fit. Both Amanda and Buddy priced the car that fit my budget. Knowing full well that I am paying probably $100 more a month due to the amortization of my final lease payments, I got the car I wanted at the price I could afford. Thanks to Germain for treating me well both in Service and sales. Rita Kauffman See More
Everyone was very friendly and helpful. Waiting area is very comfortable with WiFi and a TV and and tables to do work and use your computer. They fixed my issues although I had to return the next day.
I have been a customer at this dealership for about 13 years now. Every time, and I mean EVERY TIME I stop here, I am treated with respect and attention to my need. I am NEVER pressured to get any unneeded service; in fact the charges always end up being LESS than quoted when I make the appointment on line. Once I had to return because I had lost oil. They discovered the problem, fixed it, and even gave me an offer for a free service. So sorry I have not taken time to redeem that yet. I still hope I can some day. I would not be staying with this place for this long if it were not for the SUPER SPECIAL way they operate--and October 9, 2018, was the epitome of that again. A screw holding my rear license plate broke off. They gave me an appointment the same day to have it replaced. The replacement took about an hour (kinda long, but after all, they were busy!)--and next thing I knew the nice young man was even changing the plates from front to back, something I expected to do myself because I wanted to use the one that was showing less wear in the back. I asked what I owed and the man said, "You were just here and you spent enough money last week! There is no charge!" I gave the guy a hug! You people are awesome! Keep it up!!
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