Customer Testimonials
Very friendly people. Customer service was wonderful
Teresa Wilson did an excellent job helping my girlfriend get a rental after turning her new car in for ceramic coating.
Jared Merriam went beyond what was expected to find our car for us. After 7 attempts, and the car not being available, to find the model we wanted,he was sucessful. Would buy from him in the future.
Our service advisor, Tara Farmer, took great care of us! We are from out of town and had to stop in due to a battery issue on our way to Northern Ohio. She made us feel at ease as the service department diagnosed our issue and fixed our problem in a relatively short amount of time. Thank you Tara for your great service!
Mike was the man!! Very helpful advisor. And externally knowledgeable!!
Good experience, easy. Appreciated Isaiah’s assistance and help. Greeted us immediately, answered all our numerous questions. Appreciated his honesty and demeanor. Drove away happy
Mike did a great job explaining my service
mike got me in and out of service in under an hour
(Translated by Google) Isaiah, you can help me (Original) Isaías das able yo help me
Isaiah was able to help me
Mike took great care of me for my first service
Mike took good care of me Service today
Everything was great
Mike took care of me! He is awesome!
Mike took great care of me in service. Sarah did a great video walk around
Took our vehicle in for use scheduled maintenance checkup. Fast and easy. Thank you.
Enjoyed our experience! Thank you for helping us and making it a quick and easy
Franco was great to work with! Low pressure, helpful, and kind. Thankful to have his help purchasing our new car!
Went in to have my daughters oil changed. Chris Curtis was very nice and professional and the job got done smoothly. The only downfall was maybe the almost 2 hour wait, but otherwise, great service. I was impressed that she has had a key that has not worked for a couple years and it was just the battery and they fixed it for $10. I had a coupon and that was nice. They tend to always give you a list of other things that either need or they think needs done as well....which would have been another $800, but was not pushy ... Read More Google - Jun 25, 2026
They are polite and nice. I went to check out the Corolla, and they offered me their best price right away.
they work with you in every way possible, car is great too! highly recommend buying a car from here! franklin was so sweet too!
Mike got me out of service I under an hour!
Excellent Customer Service Franklin,He was kind,has great work ethnic he walk me though the process step by step , answer all questions and did not rush or pressure me took his time.Because of Franklin l would buy another car in the future.
Came in to help my mom find a car Franklin was our salesman. Hands down Franklin is the BEST! He is kind, professional, honest and extremely helpful in every way possible. He is great at listening, answering all questions, extremely knowledgeable and seasoned in his profession. GO TO FRANKLIN. Walked out with a great car at a great price
Chaz has been amazing through this whole Process, making sure I get the best price for my car and to make sure my payments are in my comfort range. Was very welcoming from the beginning. Highly recommended
Very well versed In the car selection on the lot and very friendly
Mike took care of the Service today
I always receive excellent service at Germain Toyota. Today, Mike Perkins took the time to talk to me about some upcoming services for my car, explaining in detail why each service will be needed. I am now prepared for my next service visit. Also, the lobby area has fast wifi and is a great place to work while waiting for your car.
Isaiah was able to help me
Isaiah was very helpful in assisting us with the purchase of our Camry. He was very kind and helped make the process as quick as possible. Definitely a salesman to work with!
Tera
Really good customer service. Ask for Suleman Nyang. I had a really great experience. He'll take care of you.
My wife and I spent a couple of weeks deciding whether the new RAV4 was for us or not. Jared Merriman showed us why the RAV4 was the perfect fit for our needs! When we arrived, he already had a model ready for us to test drive. He was enthusiastic but not “pushy”, which I appreciated! He knew all of the features of the vehicle and ensured both of our phones were connected for Apple CarPlay. Above all, he was patient with my wife and I. Making the decision to purchase a car is difficult, but with the help of ... Read More Google - Jun 23, 2026
I was visiting from out of town and was overdue for an oil change and tire rotation on my Toyota. Scheduling was very easy and the service dept was accommodating when I had to push back my appointment by an hour. They got my maintenance done quickly and everyone was very friendly!
Germain Toyota is now my preferred location to have any service done! Scott Guinn was very helpful and answered any questions I had. 10/10 experience
Chaz is a great guy
They were amazing and the customer service was 4/4.
Mike took care of me and made me feel at home while I’m traveling
Pleasure to service with you!I appreciate Scott Guinn!
Mike took great care of me with my service!
Thank you Mike for your service and explain me all 👍🏻
Isaiah Smith was very helpful with our transaction! Everything went smoothly and he was very knowledgeable! If we ever decide to purchase a vehicle in the Columbus area, we will come and see Isaiah! Mitch Wood
Isaiah Smith was an awesome salesperson and very polite. He worked out a great deal for me. Very honest! ! I recommend him at Germain Toyota of Columbus!!
Mike took great care of me for my first service
Great service!
I had ab excellent experience purchasing my Highlander in-person.The experience exceeded my expectations. Sulayman Nyang was very helpful,patient,compassionate and professional throughout the entire process.He made sure I am ok and answer all my questions asked. I had an excellent experience and I am a returning customer. Thanks again Sulayman Nyang for your help Will highly recommend Sulayman Nyang
Great experience
Chaz was one of the best salesman I’ve ever dealt with! Will be back ❤️
We had the best experience working with Isaiah! He was easy to work with and helped get me into the car I really wanted!
Isaiah was very patient and easy to work with, which made for a smooth experience.
We had a great buying experience thanks to Andy Yaple. He was very transparent and personable. He worked with our budget and needs to get us in a car that worked best for us. We ended up getting a great deal and are so happy! Highly recommend.
Mike has been extremely helpful on multiple service visits..Germain Toyota has been honest and makes sure they get done what needs to and not try to oversell services I do not need compared to other area Toyota dealers.
Mike always takes great care of me and my car!
Chris the salesman was fantastic! He answered all my questions and made it a very easy process to purchase my new 2024 RAV4!! I got exactly what I wanted!
My experience at Germaine was great. Kind and helpful staff. Specifically, Sulayman Nyang helped me with everything that I asked about and kept giving me more and more information. Thanks again!
Great experience today with Mike Perkins.
Mike in the service department took great care of my vehicle
Mike Perkins was very helpful today. He got me in and out in a timely manner!
Mike in service as a pleasure to work with
Mike and Jared took great care of me after the sale and in service
Mike took great care of me in service and helped explain by translating to my language!
Seamless and easy!
Mike is really kind and very helpful guy, love his help and kindness everything. The best guy mike
My guy Isaiah Smith is the man to go to, honest and worked to get the car we wanted at a great price!
Isaiah was great and really worked with me to find what was right
Frank was very friendly and helped us with quickly getting us the vehicle we were interested in the same day that we inquired about it.
The representative was very professional and helpful.
I just got done buying a new car with Isaiah and he was the best I could ask for. 10 out of 10 would go back to him again. AJ and finance was awesome as well
Excellent service by Isiah and the team. AJ was great in finance. I would recommend to anyone.
Isaiah was a proactive sales person….nice guy
Tara Farmer, Assistant Service Manager, was very efficient in helping me understand which services I needed. She kept me informed about the progress of the maintenance. I told her that I was very cold in the waiting area, so she brought me a sweater to wear. Very sweet!
Mike did an excellent service. Thank you
Mike took good care of me with my service 6/11/26!
Chaz was helpful, friendly, articulate. What more could you ask for?
Mike took care in service today he deser
Mike took great care of service today
Mike take care good of me
I worked with Isaiah Smith and he was fabulous! He stayed in touch with me throughout my car buying experience and gave me a great deal! I highly recommend working with Isaiah!
Mike took great care of me! Awesome dealership and service!
Mike did a sick job on my truck service and is super nice!
Isaiah smith was able to help me
Mike took great care of me my first service. A+
Miss Tara Farmer was very helpfully, very informative. I will love to work with her again and again.
Mike took great care of me explaining my service today
Mike took good care of my servicing today.
Mike did a great job helping me in service today
I had an excellent experience purchasing my first car, a Toyota RAV4. As a first-time car buyer and a new driver, I had many questions, and Sulayman Nyang was very helpful, professional, and patient throughout the entire process. He took the time to explain everything clearly and made me feel comfortable with my decision. The entire experience was smooth, stress-free, and enjoyable. I truly appreciate all of his help and support and would highly recommend him to anyone looking to purchase a vehicle. Thank you for making my first car-buying experience such a positive one!
Mike took care of me today
He took care of me today
Received excellent service from Tara Farmer and team!
Mike in service took excellent care of me!
Mike Perkins is the reason I will continue coming back to Germain Toyota for service. He has gone above and beyond to help me through a complicated repair situation, always taking the time to answer my questions and make sure my concerns were addressed. His communication, professionalism, and genuine care for his customers are second to none. I truly can't thank him enough for everything he's done for me and my Camry. If you're visiting Germain Toyota, ask for Mike!
