Welcome to Germain Toyota of Columbus

Okay, I already thought DJ and Shea deserved a great review, but somehow they managed to make this whole experience even better. When I went to pick up my Kia K5, the A/C was being taken care of by Kia, so I had to wait just a little longer to officially bring her home. And after everything we had already been through with the Escape, I was basically like, “Of course. Why would anything involving me and a vehicle be simple?” 😂 But THIS is where DJ deserves some serious recognition. When the car was ready, DJ personally went to pick it up, and while driving it back to the dealership, he noticed the steering wheel had a shake to it. Now, he easily could’ve brought it back, handed me the keys, smiled and sent me on my merry little way. I probably would’ve gotten halfway home, felt the steering wheel shaking, and immediately started wondering what fresh chapter of my automotive trauma we had entered. 😂 But he didn’t. DJ noticed something wasn’t right and immediately had their service department look at it. It turned out the car needed new tires, and DJ and Shea made sure it was completely taken care of before I took the car home. THAT is customer service. DJ didn’t just sell us a car. He paid attention. He cared about what he was handing over to us. And after everything we’ve dealt with, the fact that he caught that shake himself and made sure it was fixed meant more to me than he probably realizes. DJ, you are an absolute rockstar. ⭐🥰 From dealing with us through the Escape saga, the trade-in, the endless conversations, the laughs, the tears, the “Brittany and Tyler” era , and certain jokes involving totally normal and absolutely-not-suspicious forms of rent payment that shall remain between the people who were there 🤐😂… you somehow kept us laughing through all of it. And Shea — THANK YOU for continuing to stand behind everything and making sure we were taken care of. Between the fair trade, working with us on the K5, helping with the warranty, and now making sure the tires were handled, you guys genuinely made us feel like you cared about us after the deal was made, not just while you were trying to sell us a car.🙏🏼 That says everything. After the absolute emotional roller coaster that has been my vehicle situation, I finally drove away in my K5 feeling happy, confident, and taken care of. 🥹❤️ If you’re buying a car here, ASK FOR DJ. Seriously. Protect that man at all costs. Give him a raise. Give him a trophy. Give him a parking spot with his name on it. 😂🏆 And Shea… probably give him one too, because he’s had to survive us right alongside DJ. And he’s pretty freaking cool even if he is pushing 50. Thank you both for turning what had been such a stressful situation into something we can actually laugh about now. You guys went above and beyond, and I genuinely cannot say enough good things about you. 10/10. Five stars. Would absolutely emotionally traumatize this dealership with my car problems again. 😂❤️🚗 #PuppyLove

I had a wonderful experience with Sulayman. Got all my questions answered

Huge thank you to DJ and Frank for helping me get a great deal on my car. I highly recommend them and their great service!!

Isaiah was great! He was very helpful, honest, and explained each step in an easy to understand way. He made the process easy and straightforward!

Isaiah was very helpful when my daughter needed to buy a car. He made the whole process easy and was straightforward and honest. Would buy from him again!

Update to an earlier review- We recently purchased a vehicle from this dealership and had to make a return visit shortly after for a slight issue with the car. Honestly, even having to come back gave us an even greater appreciation for how incredible this dealership and their team are. Starting with Avon, the Client Services Specialist — the REAL star of the show! He is absolutely hilarious, so easy to talk to and joke around with, and genuinely fantastic at his job. He made what could have been an annoying situation feel completely stress free. He is truly a breath of fresh air and the kind of person who makes you remember why great customer service matters. And then Sales manager Shea — sweet Shea. ❤️ He is genuinely one of the sweetest humans ever. He went above and beyond for us and made sure we felt taken care of every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. If we have to see Shea again, it honestly won’t be soon enough! And of course, DJ, our salesman — the coolest guy around! He was just as helpful and accommodating when we came back as he was when we originally purchased the vehicle. He made everything easy, answered whatever we needed, and was there to help without ever making us feel like a burden. We originally drove two hours from Cleveland to Columbus to buy this vehicle, and we would absolutely do it again. Even after having to return to the dealership for an issue, the way this team handled everything only reinforced that we chose the right place.

Sulayman Nyang great experience, would buy another new car from him, hopefully he will be here 15 years from now.....

We drove from Cleveland to Columbus specifically for a car on their website, and I can honestly say it was worth every single minute of the two hour drive and the couple of hours we spent at the dealership. We will absolutely be coming back here for a long time to come! First, DJ, our salesman- he was truly one of the kindest people we’ve ever worked with at a dealership. He was incredibly knowledgeable about the vehicles, patient, personable, and just genuinely enjoyable to talk to. He was also so kind and patient with my 13 year old. He never made us feel rushed or pressured and made the entire experience so easy and enjoyable. Next, Shea, the sales manager- literally SO nice. He was not the typical overbearing sales manager you sometimes encounter at dealerships. He was personable, friendly, chatty, and genuinely pleasant to work with. Not rude or pushy in the slightest. He made us feel comfortable and welcomed rather than like we were just another sale. And finally, the finance manager- AJ, we were so impressed with him as well. He was completely transparent and didn’t hide a single fee. He was straightforward about everything he was offering, explained things without rushing us, and never once made us feel pressured or uncomfortable. We actually enjoyed sitting in his office and talking with him, which is not something I think most people say about the finance department at a dealership 😂. And honestly, even the other salesmen we interacted with were incredibly friendly. At this point, I’m convinced being ridiculously nice must be a requirement to work here. Everyone we came across was welcoming, helpful, and genuinely pleasant. From start to finish, everyone we dealt with was kind, honest, personable, and professional. Buying a car can be stressful, but they made the entire experience genuinely enjoyable. Thank you DJ, Shea, and AJ for making the two hour drive completely worth it. We’ll definitely be back! ♥️

Nice and delicious

Isaiah was very helpful, kind, and made the process smooth. I would highly recommend working with him on your next car purchase!

I had such a great experience at Toyota Germain of Columbus! DJ got me into a 2021 Grand Cherokee, and I couldn’t be happier with my experience. I already knew which vehicle I wanted, and DJ reached out to me the same day to see if I wanted to come in for a test drive. He was super helpful from the very beginning! I work third shift and had my baby shower around the same time, so my schedule was definitely a little crazy, but DJ was so flexible and worked around my availability. He was very communicative, kind, patient, and easy to work with. DJ made the whole process so much easier and made sure I was taken care of. I’m really happy with my experience and would 100% work with him again! If you’re looking for a vehicle at Toyota Germain of Columbus, I definitely recommend asking for DJ and Brian for finance!

(Translated by Google) First-class service. (Original) Atencion de primera.

Worked with Isaiah