I had a very good experience. Tanesha was great to work with and so was Tom Lombardo. Only reason I dropped a star was the KBB trade in amount was incorrect (low) and I actually had to show it to them on my phone and request the amount be corrected. The 4Runner I bought was just what I was looking for! Thanks to all who helped in this process.

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5 stars, Brandon Hood and Billy Blanton went above and beyond to make sure my vehicle was fixed properly and I will now be purchasing my next vehicle with them!

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Just Wow..made buying my car so easy! Even delivered to my house. Gary, Heather and Dan were great to work with. Amazing dealership not pushy at all, customized deal around customer.

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I sent an email to this dealership expressing interest in an SUV that I located online, and the sales representative (Brian S.) reached out to me quickly and was very, very easy to work with! He accommodated my schedule by coming in on his day off to allow me to inspect and test drive the vehicle. He did not place any pressure on me to buy, although that is what I ended up doing. I would absolutely recommend his services and this dealership in general.

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My husband said you guys were the best dealership he'd ever dealt with in over 40 years of purchasing vehicles. Thanks for all the help I absolutely love my new outback limited 😀

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I took my car for service this morning at Germain Toyota of Columbus. The atmosphere was awesome, Mahogany was patient and friendly while processing my car rental and responding to incoming phone calls. It was very clear she is committed to providing great customer service.

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We are very satisfied with entire process of buying 2020 Toyota RAV4, Rod Smith was very professional and friendly, able to accommodate our needs and budget, went extra mile to finalize the deal. Highly recommending this dealer for all your Toyota needs.

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100% Trustworthy. I was considering purchasing a vehicle unseen and having it shipped from OH to CT. Although the sale did not happen due to my decision, Aimee Boone's exceptional customer service and attention to detail made me feel 100% confident in the discussion. I would recommend speaking with her because she is honest and focused on the overall customer experience especially for long distance transactions.

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Mahogany & Marie, who I refer to as M&M, of the rental department, have shown so much patience and understanding with me during my times renting vehicles. They are always friendly and professional.

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Superior service, customer care, quality after the sale. We purchased our car for our daughter and she was satisfied. Once we drove the car we noticed issues and they repaired each one and delivered back a great product.

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